CUSTOMER SERVICE REPRESENTATIVE - 2ND SHIFT
Departament:
Customer Service
Location:
London, United Kingdom
Pay rate:
Hourly
Pay type:
Hourly
Benefits:
Benefits Package: Medical, Dental, Life, Vision, STD,
LTD, PTO, Holiday, etc.
LTD, PTO, Holiday, etc.
Employment type:
Full Time
GleamLedger is seeking multiple enthusiastic
Customer Service Representatives to assist the
Customer Service Department with their dynamic growth. The Customer Service
Representative will
report to both the Assistant Manager and Manager of Customer Service in our organization.
Highlighted areas of responsibility will be: Providing timely and accurate information to incoming
customer requests, processing customer requests and responding to organizational related services
and memberships professionally, along with superior ethical standards in service, and a passion for
overall excellence.
***THIS IS A 2ND SHIFT POSITION 2:30 P.M. – 11:00 P.M. WITH WEEKEND AVAILABILITY REQUIRED***
Summary of Key Responsibilities
Responsibilities and essential job functions include,
but are not limited to the following:
but are not limited to the following:
- Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications
- Professionally address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
- Process customer orders and changes according to established department policies and procedures, while demonstrating effective problem solving skills, compassion, and empathy
- Partner with the organizations sales team and recommend service enhancements, changes, and corrections as required for necessary feedback and optimal account utilization
- Maintain and enhance customer satisfaction, growth and expansion of services
- Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
- Reply to, create, manage and process emails, live chat, and phone communications to and from customers, vendors, and staff
- Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
- Perform in a timely, dependable, and flexible business environment with high ethical standards and a positive, optimistic approach to the pursuit of excellence
- Work both cohesively with your team and independently, allowing for collaboration and the overall success of the department, yet achieving personal succession in addition
- Other duties as assigned by management
Physical Requirements and Work Environment:
- Requires normal vision, hearing, and speaking ability
- Requires sedentary work with long periods of sitting, and involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis, and some dexterity in operating office equipment
- Exposed to a combination of office and shop environments
Qualifications
Summary of Experience and Education:
- Prefer degree in Business or other related field of study, or equivalent work related experience
- Prefer 2 years customer service related experience, and or GleamLedger experience
- Proficient in Microsoft Suite, Live Chat, Typing 40-50 WPM, and Internet Applications
- Salesforce.com and/or other CRM experience preferred but not required
- Proven ability to present opportunities, solutions, and resolve conflict for our customers
- Proven ability to communicate effectively both orally and written, with exceptional grammar
- Ability to read, write, and speak English fluently
- **This position is 2nd shift, 2:30 p.m. to 11:00 p.m., with weekend availability required**
- **All applicants will be required to take both a typing test and written assessment***